Yes, we do. You can contact us via WhatsApp to send your references, consult about the product, take a photoshoot, and finalize the design to create it as a mockup.

This issue sometimes occurs in India and Indonesia. It happens because the customer is not using their PayPal balance but their local bank balance linked to PayPal. This can cause delays as the local bank needs time to process the order.

We recommend requesting a refund through PayPal and reordering using your PayPal balance to avoid further delays.

You must to find the download file links from your email first. Try to search "dekgrafis download".

If PayPal is restricted in your country, you can still purchase the mockup by visiting our second store at dekgrafis.gumroad.com, which accepts card payments.

Since late 2024, we have been providing video guides on YouTube. You can access them by scanning the QR code, which will direct you to a specific video for each mockup.

We continuously learn and improve our work with every project. The DekGrafis team uses a unique texture technique that allows for color changes*, low noise, and realistic results, similar to photos taken with a camera.

*Some products may not have color-changing options. You can check the feature at the bottom of the product description.